Shipping and Return Policy

At Amare, we pride ourselves on our customer service as well as the quality of our Products.

In the unlikely event that an issue arises, we aim to resolve them as quickly and effectively as possible.

 

Shipping info

​​All orders are sent via Royal Mail 2nd class, with a cost of £2.85 for orders below £40.

Get free shipping on orders over £40. 

Royal Mail aims for a door-to-door service within 72 hours - excluding Sundays - but please note that it may take longer.

​

Return policy

In the unlikely event that you are unhappy with a Product you receive, we will be happy to refund that item, as long as the following measures are followed.

• The item you wish to return must have been received within the last 28 days, unused and within the original packaging.

• It must arrive safely back to us with no damages or defects.

• We cannot cover the cost of the return shipping, unless the item you are returning was damaged, faulty or incorrect due to our fault and/or negligence.

• If you wish to return your item, please send us an email to: contact@amareluxuryfragrance.co.uk

 

Refund policy

The total value of the item/s you return will be refunded to the same account payment was made from, once they are safely and satisfactorily returned to us, fulfilling all of the conditions stipulated for returns and refunds in our Terms and Conditions.

 

Damaged or defective items

All our Products are checked before shipping.

Occasionally damaged or defective items can be missed. If so, please contact us at contact@amareluxuryfragrance.co.uk with a photo of the damage or defect. Replacement of the damaged or defective items will be available to you provided that all of the conditions for replacements in our Terms and Conditions have been met.

Please follow the care card provided. If a Product has been misused/ and or the care card instructions not followed, we will be unable to provide a replacement or refund.

 

Broken items

Once shipment has been made, we rely on Royal Mail to safety deliver your parcel.

In the event it arrives damaged, please contact us at contact@amareluxuryfragrance.co.uk with a photo of the damaged item. Replacement of the damaged items will be available to you provided that all of the conditions for replacements in our Terms and Conditions have been met.

​

Lost shipment

Before determining that a parcel has been lost, please wait a period of 7 working days from shipment before contacting us.

Please contact us on contact@amareluxuryfragrance.co.uk and we will investigate, noting that any refunds due to lost shipment is strictly subject to the outcome of our investigation.

 

Cancellation of order

Unfortunately, we are unable to cancel your order once it has been dispatched.

If you do wish to cancel your order, please email contact@amareluxuryfragrance.co.uk, and we will do our best to intercept the order being shipped, although we shall have no obligations to do so.